Shipping and Returns

Shipping

We endeavour to ensure that your orders get to you as soon as possible!  To avoid disappointment, please allow the following time for your items to arrive:

  • Australia  20-40 days
  • Europe    24- 45 days
  • UK          20-40 days
  • USA       12-20 days 

Your tracking number will be sent to you as soon as it is available.

You can track your order here.

  

Returns

We want you to have the best shopping experience and be completely satisfied with your purchase.  Our easy returns policy means you can feel secure and comfortable shopping at epickstore.  

Please contact us by Live Chat or email to start the return process.  

You have 15 days from receiving your item to contact our friendly team about issues such as:

  • item never received (or not received within 60 days)
  • item not as described
  • item damaged or badly made

If you have an issue with your order:

  1. Contact support by phone, live chat or email to start the returns process.
  2. Describe in detail the issue and provide a photo if necessary if there is damage.
  3. Provide your order number or copy of your email order, or your name and email address.
  4. We will address your issue within 72 hours.